What information we collect and for what purpose
We limit the collection and use of User information to the minimum, to deliver superior service to our users. We do not reveal customer information to external organizations unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law. Below information is collected from our Users:
- Communication with Expert
The User expressly agrees and acknowledges that Presolv360 collects and processes the information provided by the Users while in communication with the Experts via chat, email or any other communication products or service made available to you by us for the purpose outlined in this Policy. Experts can be defined as those who are categorized as Experts and having their profile activated on our Platform.
- Communication with Presolv360
The User expressly agrees and acknowledges that Presolv360 collects and stores the User’s personal information, which is provided by the User from time to time on the Website, including but not limited to the User’s user name, passwords, email address, name, address, age, date of birth, sex, nationality, browsing history, etc., as well as any images or other documents uploaded/published by the User on our Platform. The User is aware that this information will be used by our Platform to provide services and features targeted at the User, that are most likely to meet the User’s needs, and to customize and improve the website to make its users’ experiences safer and easier.
- Browser information and Usage information
The User is aware that our Platform may automatically track certain information about the User based upon the User’s IP address and the User’s behaviour on the Website, and the User expressly consents to the same. The User is aware that this information is used to do internal research on user demographics, interests, and behaviour, to enable the Website to better understand, and cater to the interests of its users. The User is expressly made aware that such information may include the URL that the User visited prior to accessing the Website, the URL which the User subsequently visits (whether or not these URLs form a part of the Website), the User’s computer & web browser information, the User’s IP address, etc.
- Device Information
We may collect information about your mobile device/laptop/desktop/tablet, including but not limited to, the hardware model, operating system and version, software and file names and versions, preferred language, serial number, device motion information, mobile network information, etc. This shall be important to maintain the quality of service and to make suitable modifications that can enhance the user experience and future performance.
- Member Account & Promotions
The User is aware that while he/she can browse some sections of the Website without being a registered user, certain activities (such as placing an order) require the User to provide valid personal information to the Website for the purpose of registration. The User is aware that the contact information provided to the Website may be used including but not limited to ensure a seamless communication, for periodic renewals, to send the User offers and promotions, whether or not based on the User’s previous orders and interests, etc., and the User hereby expressly consents to receiving the same.
- Process Payments
If you decide to avail of our services on the Website, we collect some additional information in order to complete the transaction. We collect information such as billing address, a credit/debit number, credit/debit expiration date, and/or other necessary payment details to process the payments. Whatever your chosen online mode of payment, you can be assured that Instamojo, Presolv360’s trusted gateway partner uses secure encryption technology in order to keep your transactional details confidential at all times. These gateways are managed by leading Banks who use the 3D Secure password service, created by you, to provide an additional layer of security to our online transactions. While availing any of the payment method(s) available on the Website, Presolv360 will not assume liability for any loss caused to Users due to payment issues arising out of the transactions.
- Request for Reviews
The User is further aware that the website may occasionally request the User to write reviews for services purchased/availed of by the User from the Website. The User is aware that such reviews will help other users of the website make prudent and correct purchases, and the User hereby expressly authorizes the Website to publish any and all reviews written by the User on the Website, along with the User’s name and certain contact details, for the benefit and use of other Users of the Website.
- Web Beacons
In limited circumstances we also may use Web Beacons to collect anonymous, non-personal information about your use of our platform and your use of emails, special promotions or newsletters we send to you. “Web Beacons” are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using our platform or opening our emails, and for what purposes.
- Website Analytics
We may use third party website analytics services in connection with our platform. These website analytics services do not collect Personal Information that you do not voluntarily enter into the website. These services do not track your browsing habits across websites, which do not use their services. We are using the information collected from these services to find usability problems to make the Site easier to use. The recordings will never identify you or your account.