Data Protection Addendum

Last Updated: 28-04-2025

This Data Protection Addendum (“Addendum“) between Presolv360 (“Presolv360”) and the User (as defined in the Agreement) forms part of the Presolv360 Terms of Service set forth at https://presolv360.com/terms_conditions or such other written or electronic agreement incorporating this Addendum, in each case governing User’s access to and use of the Services (the “Agreement”).

User enters into this Addendum on behalf of itself and any Affiliates authorized to use the Services under the Agreement and who have not entered into a separate contractual arrangement with Presolv360. For the purposes of this Addendum only, and except where otherwise indicated, references to “User” shall include User and such Affiliates.

The Parties hereby agree that the terms and conditions set out below shall be added as an Addendum to the Agreement.

1.     Definitions

1.     In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly:

a.      “Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with either User or Presolv360 (as the context allows), where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise;

b.     "User Personal Data" means any Personal Data provided by or made available by User to Presolv360 or collected by Presolv360 on behalf of User which is Processed by Presolv360 to perform the Services;

c.      "Controller to Processor SCCs" means the standard contractual clauses for cross-border transfers published by the European Commission on June 4, 2021 governing the transfer of European Area Personal Data to Third Countries as adopted by the European Commission, the Swiss Federal Data Protection and Information Commissioner (“Swiss FDPIC”) relating to data transfers to Third Countries (collectively “EU SCCs”); (ii) the international data transfer addendum (“UK Transfer Addendum”) adopted by the UK Information Commissioner’s Office (“UK ICO”) for data transfers from the UK to Third Countries; or (iii) any similar such clauses adopted by a data protection regulator relating to Personal Data transfers to Third Countries, including without limitation any successor clauses thereto;

d.     "Data Protection Laws" means any local, state, or national law regarding the processing of Personal Data applicable to Presolv360 in the jurisdictions in which the Services are provided to User, including, without limitation, privacy, security, and data protection law. It also includes digital personal data protection laws such as Digital Personal Data Protection Act, 2023, and any other applicable laws and regulations governing the collection, use, disclosure, security, processing, and transfer of personal data.

e.      “EU Area” means the European Union, European Economic Area, United Kingdom, and Switzerland;

f.      “EU Area Law” means (i) Directive 95/46/EC and, from May 25, 2018, Regulation (EU) 2016/679 ("EU GDPR") together with applicable legislation implementing or supplementing the same or otherwise relating to the processing of Personal Data of natural persons; (ii) the Data Protection Act 1998 of the United Kingdom and the EU GDPR as saved into United Kingdom Law by virtue of section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018 (the “UK GDPR”); (iii) the swiss Federal Data Protection Act of 19 June 1992 and its Ordinance (“Swiss DPA”); (iv) any other law relating to the data protection, security, or privacy of individuals that applies in the EU Area; or (v) any successor or amendments thereto (including, without limitation, implementation of the EU GDPR by Member States into their national law);

g.     "Services" means the services to be supplied by Presolv360 to User or User’s Affiliates pursuant to the Agreement; and

h.     “Third Country” means countries that, where required by applicable Data Protection Laws, have not received an adequacy decision from an applicable authority relating to cross-border data transfers of Personal Data, including regulators such as the European Commission, UK ICO, or Swiss FDPIC.

2.     The terms “Business”, “Business Purpose”, “commercial purpose”, “Contractor”, "Controller", "Data Subject", "Data Principal", "Fiduciary", "Personal Data", "Personal Data Breach", "Process", "Processor", “Sell”, “Service Provider”, “Share”, “Subprocessor”, "Supervisory Authority", and “Third Party” have the same meanings as described in applicable Data Protection Laws and cognate terms shall be construed accordingly.

3.     Capitalized terms not otherwise defined in this Addendum shall have the meanings ascribed to them in the Agreement.

2.     Roles of the Parties

1.     The Parties acknowledge and agree that with regard to the Processing of User Personal Data, and as more fully described in Annex 1 hereto, User acts as a Business or Controller/Fiduciary, and Presolv360 acts as a Service Provider or Processor. This Addendum shall apply solely to the Processing of User Personal Data by Presolv360 acting as a Processor, Subprocessor, or Third Party (as specified in Annex 1).

2.     The Parties expressly agree that User shall be solely responsible for ensuring timely communications to User's Affiliates or the relevant Controller(s) who receive the Services, insofar as such communications may be required or useful in light of applicable Data Protection Laws to enable User's Affiliates or the relevant Controller(s) to comply with such Laws.

3.     Description and Purpose of Personal Data Processing

1.     In Annex 1 to this Addendum, the Parties have mutually set out their understanding of the subject matter and details of the Processing of the User Personal Data to be Processed by Presolv360 pursuant to this Addendum. The Parties may make reasonable amendments to Annex 1 on mutual written agreement and as reasonably necessary to meet those requirements. Annex 1 does not create any obligation or rights for any Party.

2.     The purpose of Processing under this Addendum is the provision of the Services pursuant to the Agreement and any Order Form(s).

4.     Data Processing Terms

1.     User shall comply with all applicable Data Protection Laws in connection with the performance of this Addendum and the Processing of User Personal Data. In connection with its access to and use of the Services, User shall Process User Personal Data within such Services and provide Presolv360 with instructions in accordance with applicable Data Protection Laws. As between the Parties, User shall be solely responsible for compliance with applicable Data Protection Laws regarding the collection of and transfer to Presolv360 of User Personal Data. User agrees not to provide Presolv360 with any data concerning a natural person's health, religion or any special categories of data as defined in Article 9 of the GDPR.

2.     Presolv360 shall comply with all applicable Data Protection Laws in the Processing of User Personal Data and Presolv360 shall:

1.      

a.      Process the User Personal Data for the purposes of the Agreement and for the specific purposes in each case as set out in Annex 1 to this Addendum and otherwise solely on the documented instructions of User, for the purposes of providing the Services and as otherwise necessary to perform its obligations under the Agreement. The Agreement, this Addendum, and User’s use of the Services’ features and functionality are User’s written instructions to Presolv360 in relation to Processing User Personal Data, including as follows:

1.     Presolv360 shall use, retain, disclose, or otherwise Process User Personal Data only on behalf of User and for the specific business purpose of providing the Services and in accordance with User’s instructions, including as described in the Agreement. Presolv360 shall not Sell or Share User Personal Data, nor use, retain, disclose, or otherwise Process User Personal Data outside of its business relationship with User or for any other purpose (including Presolv360’s commercial purpose) except as required or permitted by law. Presolv360 shall immediately inform User (a) if Presolv360 determines that it is no longer able to meet its obligations under Data Protection Laws or (b) if, in Presolv360's opinion, an instruction infringes applicable Data Protection Laws. User reserves the right to take reasonable and appropriate steps to ensure that  Processing of User Personal Data is consistent with User’s obligations under Data Protection Law and discontinue and remediate unauthorized use of User Personal Data;

2.     Presolv360 shall have rights to process User Personal Data solely (i) to the extent necessary to (a) perform the Business Purposes and its obligations under the Agreement; (b) operate, manage, test, maintain and enhance the Services including as part of its business operations; (c) to disclose aggregate statistics about the Services in a manner that prevents individual identification or re-identification of User Personal Data, including without limitation any individual device or individual person; and/or (d) protect the Services from a threat to the Services or User Personal Data; or (ii) if required by court order of a court or authorized governmental agency, provided that prior notice first be given to User; (iii) as otherwise expressly authorized by User;

3.     Presolv360 will not combine User Personal Data which Presolv360 Processes on User’s behalf, with Personal Data which it receives from or on behalf of another person or persons, or collects from its own interaction with individual, provided that Presolv360may combine personal information to perform any Business Purpose permitted or required under the Agreement to perform the Services;

b.     implement and maintain measures designed to ensure that Presolv360 personnel authorized to process the User Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality unless disclosure is required by law or professional regulations;

c.      implement and maintain the technical and organizational measures set out in the Agreement, and, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement and maintain any further commercially reasonable and appropriate administrative, technical, and organizational measures designed to ensure a level of security appropriate to the risk of the Processing of User Personal Data in accordance with Article 32 of the GDPR, and specifically:

1.     pseudonymization and encryption of User Personal Data;

2.     ensuring ongoing confidentiality, integrity, availability and resilience of Presolv360’s processing systems and services that process User Personal Data;

3.     restoring availability and access to User Personal Data in a timely manner in the event of a physical or technical incident; and

4.     regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of the User Personal Data.

d.     User hereby agrees that Presolv360 is generally authorized to engage and appoint Sub-processors, and specifically the Sub-processors listed in Annex 2 hereto, subject to Presolv360's:

1.     notifying User at least thirty (30) calendar days in advance oof any intended changes or additions to its Sub-processors listed in Annex 2 by emailing notice of the intended change to User;

2.     including data protection obligations in its contract with each Sub-processor that are materially the same as those set out in this Addendum; and

3.     remaining liable to User for any failure by each Sub-processor to fulfill its obligations in relation to the Processing of the User Personal Data.

In relation to any notice received under section 4.2(d)(i), User shall have a period of 30 (thirty) days from the date of the notice to inform Presolv360 in writing of any reasonable objection on data protection grounds to the use of that Sub-processor. The parties will then, for a period of no more than 30 (thirty) days from the date of User's objection, work together in good faith to attempt to find a commercially reasonable solution for User which avoids the use of the objected-to Sub-processor. Where no such solution can be found, either Party may (notwithstanding anything to the contrary in the Agreement) terminate the relevant Services immediately on written notice to the other Party, without damages, penalty or indemnification whatsoever (but without prejudice to any fees incurred by User prior to termination);

e.      to the extent legally permissible, promptly notify User in case of any legally binding requests (i.e., disclosures required by law, court order, or subpoena) for disclosure of User Personal Data by Presolv360. In case if it is not legally binding then User Personal Data would not be disclosed and Presolv360 will notify the User of such request rejection. A record of all legally binding disclosure requests relating to User Personal Data shall be maintained.

f.      to the extent legally permissible, promptly notify User of any communication from a Data Subject/Data Principal regarding the Processing of User Personal Data, or any other communication (including from a Supervisory Authority) relating to any obligation under the applicable Data Protection Laws in respect of the User Personal Data. Presolv360 will not respond to any such request or complaint unless expressly authorized to do so by User or is otherwise required to respond under applicable Data Protection Laws. Taking into account the nature of the Processing, Presolv360 will reasonably assist User (or the relevant Controller) by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of User's, User's Affiliates' or the relevant Controller(s)' obligation to respond to requests for exercising the data subject's rights laid down in Chapter Ill GDPR. User agrees to pay Presolv360 for time and for out of pocket expenses incurred by Presolv360 in connection with the performance of its obligations under this Section 4.2(e);

g.     upon Presolv360's becoming aware of a Personal Data Breach involving User Personal Data, notify User without undue delay, of any Personal Data Breach involving User Personal Data, such notice to include, to the extent reasonably available to Presolv360, all timely information reasonably required by User (or the relevant Controller) to comply with its data breach reporting obligations under the applicable Data Protection Laws. Presolv360 shall further take all such measures and actions as are necessary to remedy or mitigate the effects of such Security Incident and shall keep User reasonably informed of developments concerning User Personal Data;

h.     to the extent required by the applicable Data Protection Laws, provide reasonable assistance to User, User's Affiliates' or the relevant Controller(s)' with its obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of the Processing and information available to Presolv360; User agrees to pay Presolv360 for time and for out of pocket expenses incurred by Presolv360 in connection with any assistance provided in connection with Articles 35 and 36 of the GDPR;

i.       cease Processing the User Personal Data upon the termination or expiry of the Agreement, and at option of User, User's Affiliates or the relevant Controller(s) either return or delete (including by ensuring such data is in non-readable format) all copies of the User Personal Data Processed by Presolv360, unless (and solely to the extent and for such period as) applicable law requires Presolv360 to retain some or all of the User Personal Data. Any such User Personal Data retained shall remain subject to the obligations of confidentiality set forth in the Agreement; and

j.       Presolv360 shall maintain the necessary records in support of demonstrating compliance with its obligations (as specified in the applicable contract) for the processing of User Personal Data carried out on behalf of the User.

k.     make available to User all information reasonably necessary to demonstrate compliance with this Addendum and allow for and contribute to audits, including inspections, by User, or an independent third party auditor mandated by User, provided that User gives Presolv360 reasonable prior notice of its intention to audit, conducts its audit during Presolv360’s normal business hours, and takes all reasonable measures to prevent unnecessary disruption to Presolv360’s operations. For the purposes of demonstrating compliance with this Addendum under this Section 4.2(i), the Parties agree that in the first instance, once per year during the term of the Agreement (except if and when required by instruction of a competent Supervisory Authority or where User believes a further audit is necessary due to a Personal Data Breach concerning User Personal Data suffered by Presolv360), Presolv360 will provide to User responses to cybersecurity and other assessments and only where User cannot establish Presolv360’s compliance with this Addendum from Presolv360’s responses shall User request to inspect Presolv360’s processing operations. User agrees to pay Presolv360 for time and for out of pocket expenses incurred by Presolv360 in connection with assistance provided in connection with such audits, responses to cybersecurity and other assessments.

5.     Restricted Transfers

1.     The parties agree that when the transfer of User Personal Data from User and/or any of its Affiliates (as exporter) to Presolv360 (as importer) is a Restricted Transfer and EU Area Law applies, the transfer shall be subject to the appropriate Controller to Processor SCCs, which shall be deemed incorporated into and form part of this Addendum as follows:

a.      In relation to User Personal Data that is protected by the EU GDPR and processed by Presolv360 on behalf of and under the instruction of User, the EU SCCs will apply completed as follows:

1.     Module Two will apply (controller to processor transfers);

2.     In Clause 7, the optional docking clause will apply;

3.     In Clause 9, Option 2 will apply, and the time period for prior notice of sub-processor changes shall be as set out in Section 4.2(d) of this Addendum;

4.     In Clause 11, the optional language will not apply;

5.     In Clause 17, Option 1 will apply, and the EU SCCs will be governed by Irish law;

6.     In Clause 18(b), disputes shall be resolved before the courts of the Republic of Ireland;

7.     Annex I of the EU SCCs shall be deemed completed with the information set out in Annex 1 to this Addendum; and

8.     Annex II of the EU SCCs shall be deemed completed with the information set out in Section 4 of Annex 1 to this Addendum.

b.     In relation to User Personal Data that is protected by the Swiss DPA, the EU SCCs shall apply in accordance with Section 5.1(a) of this Addendum, but with the following modifications:

1.     Any references in the EU SCCs to “Regolation (EU) 2016/679” shall be interpreted as references to the Swiss DPA and the equivalent articles or sections therein;

2.     Any references to “EU”, “Union”, “Member State”, and “Member State law” shall be interpreted as references to Switzerland and Swiss law, as the case may be;

3.     Any references to the “competent supervisory authority” and “competent courts” shall be interpreted as references to the relevant data protection authority and courts in Switzerland; and

4.     The Controller to Processor SCCs shall be governed by the laws of Switzerland and disputes shall be resolved before the competent Swiss Courts.

c.      In relation to User Personal Data that is protected by the UK GDPR, the EU SCCs shall apply in accordance with Section 5.1(a) of this Addendum, but as modified and interpreted by the Part 2: Mandatory Clauses of the UK Addendum, which shall be incorporated into and form an integral part of this Addendum. Any conflict between the terms of the EU SCCs and the UK Addendum shall be resolved in accordance with Section 10 and Section 11 of the UK Addendum. In addition, tables 1 to 3 in Part 1 of the UK Addendum shall be completed respectively with the information set out in Annex I of this Addendum, and table 4 in Part 1 of the UK Addendum shall be deemed completed by selecting both “Importer” and “Exporter”.

2.     Presolv360 shall not participate in any other Restricted Transfers of User Personal Data (whether as an importer or an exporter of the User Personal Data) unless the Restricted Transfer is made in compliance with applicable Data Protection Law and pursuant to the relevant Standard Contractual Clauses implemented between the relevant exporter and importer of the User Personal Data, as necessary in order to comply with applicable Data Protection Law

6.     Precedence

1.     The provisions of this Addendum are supplemental to the provisions of the Agreement. In the event of any inconsistency between the provisions of this Addendum and the provisions of the Agreement, the provisions of this Addendum shall prevail. In the event that any provision of this Addendum and/or the Agreement contradicts, directly or indirectly, the Controller to Processor SCCs, the Controller to Processor SCCs will control.

7.     Indemnity

1.     To the extent permissible by law, User shall (a) defend Presolv360 and its Affiliates (collectively, “Indemnified Parties”) from and against any and all claims, demands, suits, or proceedings made or brought against any of the Indemnified Parties by any third party (each, a “Claim”), and (b) indemnify and hold harmless the Indemnified Parties from and against any and all  losses, damages, liabilities, fines and administrative fines, penalties, settlements,  and costs and expenses of any kind (including, without limitation, reasonable legal, investigatory and consultancy fees and expenses) incurred or suffered by any of the Indemnified Parties, in each case arising from any breach by User of this Addendum or of its obligations under applicable Data Protection Laws. Presolv360 may participate in the defense and/or settlement of a Claim under this Section 7.1 with counsel of its choosing at its own expense.

8.     Severability

1.     The Parties agree that, if any section or sub-section of this Addendum is held by any court or competent authority to be unlawful or unenforceable, it shall not invalidate or render unenforceable any other section of this Addendum.

9.     Miscellaneous.

1.     The Addendum considers the following and follows:

a.      Privacy by Design and default

b.     Achieving security of Processing

c.      Notification of breaches involving User Personal Data to the relevant Supervisory Authority

d.     Notification of breaches involving User Personal Data to User

e.      Conducting Privacy Impact Assessment where appropriate and required by applicable Data Protection Law

f.      Assurance of Presolv360’s assistance by if prior consultations with relevant Supervisory Authorities are needed and required by applicable Data Protection Laws.

2.     Presolv360 shall comply with all statutory and regulatory requirements, ISO 27001:2022, ISO 27701:2019 and EU GDPR

3.     In the event a Data Subject/Principal wishes to exercise its data subject/Principal rights under applicable Data Protection Law, including, but not limited to, a data subject’s right of access, correction and/or erasure of its Personal Data in Presolv360’s control, the Data Subjects/Principals can submit such request done by contacting Presolv360’s Data Protection Officer (DPO) below. Also for raising concerns and/or any complaints related to the User Personal Data that can be done by contacting the Data Protection Officer below: Name:  Bhaven Shah Email ID: bhaven@presolv360.com

4.     There are no Temporary files getting generated during processing.

Annex 1 to Data Protection Addendum

Description of Processing Activities for User Personal Data

This Annex includes certain details of the Processing of User Personal Data by Presolv360 in connection with the Services.

1.  List of Parties

Data Exporter

Data Importer

2. Competent Supervisory Authority

3. Processing Information

4. Technical and Organisational Security Measures

Description of the technical and organisational security measures implemented by Presolv360 as the data processor/data importer to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.

• Security
  • Security Management System.
    • Organization. Presolv360 designates qualified security personnel whose responsibilities include development, implementation, and ongoing maintenance of the Information Security Program.
    • Policies. Management reviews and supports all security related policies to ensure the security, availability, integrity and confidentiality of User Personal Data.  These policies are updated at least once annually.
    • Assessments. Presolv360 engages a reputable independent third-party to perform risk assessments of all systems containing User Personal Data at least once annually.
    • Risk Treatment. Presolv360 maintains a formal and effective risk treatment program that includes penetration testing, vulnerability management and patch management to identify and protect against potential threats to the security, integrity or confidentiality of User Personal Data.
    • Vendor Management. Presolv360 maintains an effective vendor management program
    • Incident Management. Presolv360 reviews security incidents regularly, including effective determination of root cause and corrective action.
    • Standards. Presolv360 operates an information security management system that complies with the requirements of ISO/IEC 27001:2022 standard.
  • Personnel Security.
    • Presolv360 personnel are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. Presolv360 conducts reasonably appropriate background checks on any employees who will have access to client data under this Agreement, including in relation to employment history and criminal records, to the extent legally permissible and in accordance with applicable local labor law, customary practice and statutory regulations.
    • Personnel are required to execute a confidentiality agreement in writing at the time of hire and to protect User Personal Data at all times. Personnel must acknowledge receipt of, and compliance with, Presolv360’s confidentiality, privacy and security policies. Personnel are provided with privacy and security training on how to implement and comply with the Information Security Program. Personnel handling User Personal Data are required to complete additional requirements appropriate to their role (e.g., certifications). Presolv360’s personnel will not process User Personal Data without authorization.
  • Access Controls
    • Access Management. Presolv360 maintains a formal access management process for the request, review, approval and provisioning of all personnel with access to User Personal Data to limit access to User Personal Data and systems storing, accessing or transmitting User Personal Data to properly authorized persons having a need for such access. Access reviews are conducted periodically to ensure that only those personnel with access to User Personal Data still require it.
    • Infrastructure Security Personnel. Presolv360 has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. Presolv360’s infrastructure security personnel are responsible for the ongoing monitoring of Presolv360’s security infrastructure, the review of the Services, and for responding to security incidents.
    • Access Control and Privilege Management. Presolv360’s and User’s administrators and end users must authenticate themselves via a Multi-Factor authentication system or via a single sign on system in order to use the Services
    • Internal Data Access Processes and Policies – Access Policy. Presolv360’s internal data access processes and policies are designed to protect against unauthorized access, use, disclosure, alteration or destruction of User Personal Data. Presolv360 designs its systems to only allow authorized persons to access data they are authorized to access based on principles of “least privileged” and “need to know”, and to prevent others who should not have access from obtaining access.  Presolv360 requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; a need to know basis; and must be in accordance with Presolv360’s internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies follow industry standard practices. These standards include password complexity, password expiry, password lockout, restrictions on password reuse and re-prompt for password after a period of inactivity
  • Data Center and Network Security
    • Data Centers.
      • Infrastructure. Presolv360 has AWS as its data center.
      • Resiliency. Multi Availability Zones are enabled on AWS and Presolv360 conducts Backup Restoration Testing on regular basis to ensure resiliency.
      • Server Operating Systems. Presolv360’s servers are customized for the application environment and the servers have been hardened for the security of the Services. Presolv360 employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments.
      • Disaster Recovery. Presolv360 replicates data over multiple systems to help to protect against accidental destruction or loss. Presolv360 has designed and regularly plans and tests its disaster recovery programs.
      • Security Logs. Presolv360’s systems have logging enabled to their respective system log facility in order to support the security audits, and monitor and detect actual and attempted attacks on, or intrusions into, Presolv360’s systems.
      • Vulnerability Management. Presolv360 performs regular vulnerability scans on all infrastructure components of its production and development environment.  Vulnerabilities are remediated on a risk basis, with Critical, High and Medium security patches for all components installed as soon as commercially 
      • possible.
    • Networks and Transmission.
      • Data Transmission. Transmissions on production environment are transmitted via Internet standard protocols.
      • External Attack Surface. AWS Security Group which is equivalent to virtual firewall is in place for Production environment on AWS.
      • Incident Response. Presolv360 maintains incident management policies and procedures, including detailed security incident escalation procedures. Presolv360 monitors a variety of communication channels for security incidents, and Presolv360’s security personnel will react promptly to suspected or known incidents, mitigate harmful effects of such security incidents, and document such security incidents and their outcomes.
      • Encryption Technologies. Presolv360 makes HTTPS encryption (also referred to as SSL or TLS) available for data in transit.
    • Data Storage, Isolation, Authentication, and Destruction. Presolv360 stores data in a multi-tenant environment on AWS servers. Data, the Services database and file system architecture are replicated between multiple availability zones on AWS. Presolv360 logically isolates the data of different Users. A central authentication system is used across all Services to increase uniform security of data. Presolv360 ensures secure disposal of Client Data through the use of a series of data destruction processes.

Annex 2

Presolv360’s Sub-processors